PRIVACY POLICY

  1. INTRODUCTION

This website is owned by Hangzhou Panda E-commerce Co., Ltd (Registration Number: 91330104MA2CDPHM9E), a Chinese limited liability company,

with its head office located at: 803, Yong'an Mansion, Nanyuan Residential District, Yuhang, Hangzhou, Zhejiang Province, China.

When you visit this website, ROZE DIGITAL collects certain information about your device, your interaction with the site, and information necessary for processing your purchases. Additional information may be collected if you contact our customer service.

The data controller of your personal data collected on our website is Shopify Inc., which you can contact at the following email address: support@shopify.com.

Shopify Inc. commits to protecting the personal data collected due to your use of our website and not to transmit such personal data to a third party without having informed you beforehand.

This privacy policy ("Privacy Policy") is designed to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

The purpose of this Privacy Policy is to inform you about our practices in terms of collecting, using, and disclosing information and data about you, collected due to your use of our website, and about the content and terms of exercising your rights in this regard.

ROZE DIGITAL ensures the protection of your personal data and privacy in compliance with French and European regulations applicable in this area.

Your express agreement to the Privacy Policy is required and necessary for us to process your order(s) and to ensure an optimal browsing service, appropriate and best suited to your needs.

Consequently, by browsing our website, you commit to reading and accepting our Privacy Policy.

  1. COLLECTED DATA

Personal data about you may be collected and processed, particularly due to your navigation on our website, but also due to any order(s) you place on the site and in connection with any request(s) you make to our customer service.

The data that may be collected and processed include:

  1. Data related to your identity:

    ∙ Name(s) and surname(s);
    ∙ Postal address (billing and delivery address);
    ∙ Email address;
    ∙ Phone number.

  2. Data related to the payment methods used for the order:

    ∙ Credit card number;
    ∙ Credit card expiration date;
    ∙ Bank details.

  3. Data related to tracking the commercial relationship:

    ∙ Your order number;
    ∙ History of your purchases;
    ∙ Your possible requests to customer service;
    ∙ Your preferences and interests in connection with the services and products offered on our site;

  4. Electronic identification data:

    ∙ IP address
    ∙ Other navigation information related to your device.

  1. USE OF COOKIES

We use "cookies" and other unique identifiers. A "cookie" is a small amount of information that is downloaded to your computer or device when you visit our site.

We use a number of different cookies, including functional, performance, advertising, social media, or content cookies.

Cookies improve your browsing experience by allowing the website to remember your actions and preferences.

Cookies also provide information on how you use our website, for example, whether it is your first visit or if you are a regular visitor. The following cookies are used to optimize your experience on our website and to provide our services: please refer to the table and information published on the site.

The duration a "cookie" remains on your computer or connection device depends on whether it is a "persistent" or "session" cookie.

Session cookies last until you stop browsing our website.

Persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in several ways. For example, you can modify your browsing settings. Please note, however, that deleting or blocking cookies may impair your user experience on our website, and certain parts of it may no longer be fully accessible.

You can choose the cookies you want to activate and the cookies you want to deactivate at any time.

You can give or refuse your consent to the use of different categories of cookies that are not strictly necessary. You also have the option to withdraw your consent at any time.

Please note that we cannot guarantee that the e-commerce platform on our site will work properly if you choose not to accept certain cookies. Indeed, some functions may be lost, or some pages may no longer display.

The cookies we use are in no way likely to transmit computer viruses.

The cookies we use cannot extract personal information from your hard drive that could identify you.

We use cookies solely to collect information in accordance with this Privacy Policy and, in no way, personal or nominative information that could identify you without your consent.

Moreover, blocking cookies does not prevent the sharing of information with third parties.

To exercise your rights or to oppose certain uses of personal data collected about you due to your use of our site, please contact Shopify Inc., solely responsible for processing these data, at the following email address: support@shopify.com.

  1. PURPOSES OF COLLECTING YOUR PERSONAL DATA

If you decide to use our website, you accept that we collect, use, and disclose information about you strictly limited and under the conditions defined in this Privacy Policy.

Personal information about you may also be collected when you communicate with ROZE DIGITAL and provide, for example, your contact details.

Your personal data, as defined in this Privacy Policy, are collected based on your explicit consent. They are also for the purpose of executing your order(s) or because they respond to a legitimate interest of ROZE DIGITAL.

The collection of your personal data may have the following purposes:

  1. Processing your questions and requests for information;

  2. Providing and delivering products and/or services you purchased on our site;

  3. Managing your online orders and the delivery of these orders as well as applicable warranties;

  4. Processing your payment information;

  5. Ensuring the security of online transactions, preventing fraud and payment incidents;

  6. Managing and optimizing customer relations;

  7. Establishing a profile about you to better analyze your consumer trends and preferences;

  8. Subject to your consent, to send you information about our offers, news, and events (newsletters, invitations, and other publications);

  9. Improving the operation of our website;

  10. To offer you personalized services;

  11. Detecting potential risks or fraud;

  12. Managing and responding to repair requests, and providing after-sales services.

  1. RECIPIENTS OF YOUR PERSONAL DATA

Your personal data are collected by ROZE DIGITAL.

ROZE DIGITAL will only disclose personal or financial information about you to actors and in specific situations.

Your personal data may eventually be disclosed to our service providers. Indeed, we sometimes use third-party service providers which allow us to carry out specific activities on our behalf. Any information or data that may be communicated to our service providers is intended to ensure the full execution of the sales contract concluded on our site.

For example, the delivery service, provided by service providers such as DHL, UPS, or another national postal service, needs your basic information such as your name and surname, your delivery address, and your phone number. The communication of this information is necessary to enable the seller to fulfill its customs clearance and delivery obligations related to the orders you have placed on our website.

Your personal data may also be communicated to subcontractors for technical and/or logistical reasons (for example, carriers, hosting and maintenance providers of our website, payment providers, fraud management organizations, technical providers in charge of sending emails, etc.).

Your personal data may also be disclosed for commercial purposes to the host of our website "Shopify Inc." For more information on how Shopify Inc. uses your personal data, click here: https://www.shopify.com/legal/privacy.

Your personal data may also be disclosed for logistical purposes to the seller of products marketed on our website, namely Hangzhou Panda E-commerce Co., Ltd, a Chinese company with its head office located at 803, Yong'an Mansion, Nanyuan Residential District, Yuhang, Hangzhou, Zhejiang Province, China.

Please note that we use Google Analytics to better understand the trends, needs, and preferences of customers using our website. For more information on how Google Analytics uses your personal information, click here: https://tools.google.com/dlpage/gaoptout. However, you have the possibility to deactivate Google Analytics by clicking below: https://tools.google.com/dlpage/gaoptout.

We share information about your use of our website, your purchases, and your interactions with advertisements on other websites for products and/or services marketed on our website with our advertising partners. `

We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies.

For more information on how targeted advertising works, you can consult the information published on the page of the Network Advertising Initiative ("NAI") at the following address: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Please note that you have the possibility to deactivate targeted advertising on the following sites by clicking on the indicated link:

FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

In addition, you have the option to deactivate some of the targeted advertising services by visiting the Digital Advertising Alliance opt-out portal at the following address: http://optout.aboutads.info/.

Finally, we may be required to communicate your personal data to third parties when such communication is required by law, a regulatory provision, or a judicial decision.

  1. DURATION OF STORAGE OF YOUR PERSONAL DATA

We commit to using your personal data only for the duration necessary for achieving the purposes described in point 4 of the Privacy Policy.

Personal data concerning you, collected and processed in the context of the "Contact" section, will be kept only for the duration of processing your request.

Data related to your orders will, in principle, be kept by ROZE DIGITAL company for a period not exceeding the applicable legal limitation periods. Upon closure of your customer account, these data will be archived or destroyed if said periods have expired.

Your banking data will only be kept securely and for the duration necessary for the validation of your order and payment. Your banking data will then be immediately destroyed.

In all cases, you have the right to close, at any time, your customer account and/or unsubscribe from newsletters of our website.

To do this, you can contact our customer service by email at the following address: support@rozeworld.com. You can also unsubscribe by clicking on the unsubscribe link attached to each of our newsletters.

  1. PROCESSING OF YOUR PERSONAL DATA

The personal information collected due to your use of our website will initially be processed in Ireland. They will then be transferred outside of Europe for storage and further processing, particularly in Canada and the United States of America.

For more information on how the compliance of personal data transfers with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter, "GDPR"), you can consult the GDPR white paper prepared by our partner Shopify Inc. at: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Please note that your personal data will also be disclosed and processed by the Chinese company Hangzhou Panda E-commerce Co., Ltd, the seller of products and services marketed on our website, in order to ensure the delivery of your orders.

Only personal information relevant to the sending of your orders will be processed.

  1. CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL DATA

Our partner Shopify Inc, the host of our website, has implemented appropriate technical and organizational measures to ensure the confidentiality and security of personal data collected concerning you.

Therefore, Shopify Inc guarantees that transactions concluded on our website are protected by an SSL encryption process.

  1. YOUR RIGHTS OVER YOUR COLLECTED PERSONAL DATA

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 mentioned above as well as the applicable national regulations in force, you have the right to access and a right to rectify the personal data collected concerning you.

You also have the right to request the deletion of personal data concerning you and the right to object to their processing.

You also have the right to obtain the limitation or portability of personal data concerning you to the extent that this is applicable.

You can object to the processing of your personal data for legitimate reasons or at any time, in the context of opposition to the use of your personal data for commercial purposes. You can also set out directives regarding the fate of your personal data after your death.

You have the right to obtain the rectification of your data that are inaccurate and to complete your information that is incomplete.

You can object to your personal data being used for the purpose of creating your customer profile. In this case, you will no longer be able to benefit from offers or personalized services on our website.

You can assert these rights over your personal data as collected on our website, directly, by sending an email with your request to the following address: support@rozeworld.com

In the case where the personal information related to your postal address and/or email address changes, we ask you to update these pieces of information.

This is essential to facilitate the shipment and to allow the effective receipt of your orders as well as to contact you if necessary and in connection with such orders.

ROZE DIGITAL company may also keep a copy of communications with users of our website, including all responses to your questions and comments sent by our customer service.

  1. APPLICABLE LAW – DISPUTES

This Privacy Policy is governed by French law.

Any dispute arising from the application or interpretation of this Privacy Policy will be resolved exclusively by competent French jurisdictions, subject to special territorial jurisdiction rules, such as, in the case of a dispute with a consumer residing in the territory of the European Union.

In the latter case, the courts of the place of residence of the concerned consumer will have exclusive jurisdiction.

  1. MODIFICATION OF THE PRIVACY POLICY

We reserve the right to update this Privacy Policy to reflect any future changes in practices, legislation and applicable regulations on the matter, as well as for operational reasons.

  1. CONTACT

For more information on our privacy practices, if you have questions, or if you wish to file a complaint, you can contact us by email at the address support@rozeworld.com.

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